health & safety

The safety of our teams, customers, and the wider public is a responsibility we don’t take lightly.

Our operations are aligned to mitigate risk and adhere to our moral and legal obligations.

In order to do our part in helping to contain any spread of this novel virus and continue providing quality cleaning that gives you peace of mind, we wanted to review our methods of disinfection and preventing cross-contamination, as well as some additional measures and tips.

We currently:

• Use shoe covers and gloves regularly.
  Use safe, commercial-grade disinfectant in bathroom, kitchen, and floor products.
• Use a FRESH set of towels at each customer’s home. Towels are washed every day with high-temperature water and high heat dryer cycle.
• Use color-coded towels that are switched throughout the cleaning based on the areas being cleaned, to avoid cross-contamination between rooms, such as between the kitchen and bathroom.
• Use disposable paper towels to clean the toilets.
• Use commercial-grade, 4-filter HEPA backpack vacuums (includes a disposable vacuum bag, a washable filter, a HEPA filter, and a carbon odor filter).
• Train all employees with a detailed, step-by-step cleaning protocol that ensures that no surface is missed.

Employees have been instructed to:

• Begin wiping doorknobs regularly with disinfectant, for all customers.
• Sanitize vacuum attachments and cords more frequently.
• Notify us immediately and stay home if they have any symptoms of illness and/or fever.

What Customers can do:

Please notify us if anyone in your household is immunocompromised and needs us to take any extra precautions, such as avoiding certain areas of the house or using your disinfectants during the visits.

Please reschedule your cleaning if any household member has a cough and fever, especially if they (or you) have recently returned from out-of-state or international travel. Those at the highest risk of serious illness include anyone with chronic cardiovascular or respiratory issues, as well as elderly and very young individuals.

Please follow all prevention advice from the CDC:

• Avoid close contact with people who are sick.
• Avoid touching your eyes, nose, and mouth.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

Follow CDC’s recommendations for using a facemask.

• CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.
• Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).

Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.

If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty